ECommerce Merchandiser, Remote

The KILLSTAR brand is an invitation for people to explore, discover, and become who they are. We
help affirm this invitation by creating an inclusive, supportive environment where our team
members are embraced exactly as they are. 


We are looking for someone who is passionate about the nuts and bolts of ecommerce practices,
and ready to learn and grow in a team environment. In this role, you will work alongside the Senior
Manager, ECommerce to optimise our digital footprint and continually elevate our design aesthetic.
You will be responsible for working cross-functionally to deliver an extraordinary experience for our
community and customers. If this sounds like you, please read on!

What You’ll Do:

● Be an expert in our products and direct how they are presented across our marketing and
sales channels in order to meet KPIs.
● Create category specific merchandising strategies including product filters, navigation
pathways, homepage layouts and landing page experiences that will best drive product
discoverability and presentation.
● Manage and merchandise product, including but not limited to product upload, category
builds, product detail maintenance, and promotional activities across the site and various
business platforms daily.
● Review data analytics to optimise online aspects of the brand, determine merchandising
strategy including but not limited to email sales and communication, product landing page,
time-oriented online deals, etc. to help increase conversion rate and deliver best-in-
class/on-brand online experience.
● Present weekly reports to the team on weekly best/worst sellers, with matching
strategies/reactions.
● Consistently look for opportunities to improve product pages through enhanced product
attributes, imagery, and user experience.
● Appraise competitor websites to ensure the brand/sub-brand is aligned with industry in
terms of categorization, promotions, and trends.
● Direct and execute cross-selling and up-selling strategies for website items to generate and
maximise additional sales.
● Understand and identify opportunities for growth by category based on the rapidly changing
e-commerce and digital landscape, including market trends and historical performance.
● Develop and recommend changes to online category strategy based on customer and
competitor insights, brand strategies, analysis of KPIs, product-specific promotions, and
report findings on monthly/quarterly basis or more frequently if necessary.
● Optimise merchandising strategies based on best practices and stay up to date on emerging
online trends.
● Research new and innovative online solutions and capabilities across key competitions,
industry trends, and emerging customer and market needs to continuously find ways to
improve the online experience for the brand’s customers and present findings to the team
on a regular basis (monthly/quarterly/as needed).
● Lead in the creation of all product copy including but not limited to product descriptions,
category descriptions and styling information.
● Monitor and repair QC issues on site and keep the team updated on any site
enhancement/repair issues that arise eg inaccurate product descriptions
● Partner with the Paid Marketing department to identify search word trends and suggest
opportunities.
● Merchandise product categories focusing on the shared goals of the marketing department
by collaborating with the Email, Performance and Brand Marketing teams.
● Manage and maintain social shop catalogue and merchandise collections for
Instagram/Social Platforms.
● Assist with on-site execution of all marketing initiatives as well as with the ideation and
execution of the marketing calendar.
● Collaborate with the Content Marketing team ensuring products are featured across image
and video content ensuring business needs are met at all times.
● Be flexible in your approach, prioritising business goals at all times.

Who You Are:

 Knowledgeable: online fashion retail and visual merchandising
 An Agile Learner: you learn quickly when something changes, you see failure as an
opportunity, and you easily understand underlying structures and limitations.
 Customer Focused: you are constantly looking for ways to improve the experiences of
internal and external customers, including your team.
 Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking,
experience, and sound judgement.
 Process Orientated: you are good at figuring out what it takes to get something done,
knowing what to measure and how to measure it.
 Analytical: you are confident in reporting on agreed KPIs to track and evaluate the success of
new product launchers.
 Creative: you are full of new and unique ideas, easily make connections among previously
unrelated ideas, and other views you are original and highly valuable when brainstorming
ideas.

Your Experience Includes:

● 2 to 5+ years of experience in previous e-commerce merchandising role/s.
● Extensive experience working with web analytics tools such as Google Analytics is a must.
● Demonstrable experience using Shopify is a must.
● Data driven with focus on conversion rate and tracking customer flow through the site.
● Experience with major online platforms and their ecosystems.
● SEO experience preferred.
● Ability to work in a fast paced and deadline driven environment.
● Strong written and verbal communication skills.
● Be analytical and process-oriented to make data-driven decisions.
Bonus If You:

● Have worked in a remote environment, as part of an ECommerce Team.
● Have managed or worked on e-commerce activities for a company with a multinational
customer base.
● Have a personal affinity or connection to the alternative fashion or lifestyle communities.

Working Hours and Location:

This is a full-time position of 37.5 hours per week, with hours worked between Monday to Friday

This is a global remote role and can be performed anywhere in the United Kingdom.

Does this sound like you?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud
equal opportunity employer and we back that up with a “come as you are” culture that is
welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we
want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran
status or any other basis prohibited by law.