FAQ | Killstar

SUBTOTAL

$0.00

We offer this premium service for reassurance against any mishaps in transit plus quicker and easier resolutions of any issues. Stay opted in to be protected for damages/loss in transit and even for theft from your doorstep!

Address

Method

Price

USA

Free Shipping if over $100

Standard (from)

$10

International

Free Shipping if over $200

Standard (from)

$17

SHIPPING PROTECTION with Route

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You have 14 days* from the date you received it to pop it in the post and send it back to us for a refund, store credit or exchange.

When we receive it back to our warehouse we aim to process within 5-10 days from date of receipt.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

T&Cs apply. Learn more about payment

CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?

All our prices are in USD but you can pay in any currency.

DO YOU SHIP WORLDWIDE?

Yes.

CAN I CANCEL MY ORDER?

Yes - let us know as soon as possible via email or the contact us form.

CAN I CHANGE MY ORDER BEFORE IT'S SHIPPED?

No - orders can't be amended once placed.

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a tracking number which you can use to track your order.

HOW DO I MAKE A RETURN / EXCHANGE?

We offer 14 days return policy which you can see at killstar.com/pages/returns

HOW DO YOUR SIZES COMPARE TO OTHER BRANDS?

Our sizes are true to size and compare to standard sizes.

Women's Clothing

Bra Size Conversion

Size	Cup Size Range	Equivalent To
XS	30-34 A-C	34A 32B 30C
S	32-36 A-C	36A 34B 32C
M	32-36 B-D	36B 34C 32D
L	32-36 C-DD	36C 34D 32DD
XL	34-38 DD-F	38DD 36E 34F
2XL	36-40 E-G	40E 38F 36G
3XL	38-42 F-H	42F 40G 38H
4XL	40-44 G-HH	44G 42H 40HH

Dress Size Conversion

Sizes	XS	S	M	L	XL	2XL	3XL	4XL
UK	8	10	12	14	16	18	18/20	20/22
US	4	6	8	10	12	14	16	18
EU	36	38	40	42	44	46	48	50

Metric / Imperial Conversion

Sizes	Sizes	XS	S	M	L	XL	2XL	3XL	4XL
Body Meas. Bust	CM	82	87	92	97	102	109	114	119
	IN	32¼	34¼	36¼	38¼	40¼	43	45	46¾
Body Meas. Waist	CM	64	69	74	79	84	91	96	101
	IN	25¼	27¼	29¼	31	33	35¾	37¾	39¾
Body Meas. Hips	CM	89	94	99	104	109	116	121	126
	IN	35	37	39	40	42¼	45¾	47¾	49½

How to measure

Women's Footwear

UK	EU	US
3	36	5
4	37	6
5	38	7
6	39	8
7	40	9
8	41	10
9	42	11

Unisex Footwear

UK	EU	US	US
UK4	EU 37	US6	US5
UK5	EU 38	US7	US6
UK6	EU 39	US8	US7
UK7	EU 40	US9	US8
UK8	EU 41	US10	US9
UK9	EU 42	US11	US10
UK10	EU 43	US12	US11
UK11	EU 44	US13	US12
UK12	EU 45	US14	US13

Men's Clothing

Sizes	Sizes	XS	S	M	L	XL	2XL
Chest	CM	86	91	96½	101	106	111½
	IN	34	36	38	40	42	44
Waist	CM	71	76	81	86	91	96½
	IN	28	30	32	34	36	38
Hip	CM	86	91	96½	101	106	111½
	IN	34	36	38	40	42	44
Inside Leg	CM	83	83	83	83	83	83
	IN	32	32	32	32	32	32
Neck	CM	36½	38	39½	40½	43	44½
	IN	14½	15	15½	16	17	17½

Ring Sizes

KS	Diameter (mm)
US4	14.9
US5	15.7
US6	16.5
US7	17.3
US8	18.1
US9	18.9

One Size

Size recommendations vary per style. Please see product description for details.

Dog Clothing Sizes

Dog Vests

	Body Length (cm) (top panel when worn, longest point)	Width (cm) (½ width of the bottom opening with edges together)
XXS	19	15.5
XS	23.5	18
S	28	20.5
M	32.5	23
L	37	25.5
XL	41.5	28
XXL	46	30.5

Dog Hoodies

	Body Length (cm)	Width (cm) (Bust Under Arm)
XS	17	17.5
S	22	20
M	27	22.5
L	32	25
XL	37	27.5
2XL	42	30
3XL	27	32.5

YOUR BAG

Delivery & Shipping Protection