We’re Here to Help

Updated 31st July 2026: The shipping delays we are experiencing are due to the latest CPSC ruling, with regard to eFiling. We are working closely with our partners to have all parcels cleared as quickly as possible. Please continue to keep an eye on the tracking number provided for updates.

How to Reach Us

Before messaging us, a quick heads-up — about 90% of customer questions can be answered through our FAQ page, so it’s always worth checking there first.

If you still need help, you can contact us using the form below, or chat with our team whenever the chat window pops up (bottom right of your screen).

Our Support Hours (in Your Time Zone)

Our customer service team works from the UK, but here’s what our hours look like for US customers:

Monday–Friday (excluding UK Bank Holidays)

UK Time: 09:30 - 17:00

Eastern Time: 4:30 AM – 12:00 PM

Central Time: 3:30 AM – 11:00 AM

Mountain Time: 2:30 AM – 10:00 AM

Pacific Time: 1:30 AM – 9:00 AM

Saturday–Sunday

Same hours as above.

(Yes, we know it’s early — we run on crazy UK hours)

Response Time

We get it — waiting for answers isn’t fun.
We reply to 95% of messages within 24 hours, though things can run a bit slower during big promos or holidays.

Thanks for reaching out 🖤
KILLSTAR Customer Team