VIP Program T&Cs

  • This is our way of showing you our appreciation. The program was launched on 16 January 2018.

  • Points can be earned for activities on our site, like referrals and purchases from this date above date.

  • Activities such as order & referrals from before 16 January 2018 do not qualify.

  • Points are awarded automatically and can be tracked at KILLSTAR.com/account.

  • Points can only be awarded when customers are logged in to their account when placing orders.

  • VIP points are not awarded for orders placed as a guest.

  • Points will not be awarded for orders paid via Gift Card.

  • Points for referrals are awarded once the referred customer has created an account & placed their first order.

  • Points for service reviews are only valid if customer's respond to our Review Invitation email; any other review method will not qualify.

  • Points for service reviews are limited to 1 verified review per day.

  • Points for using #KILLSTARVIP can only be awarded to customers with a public Instagram profile and are limited to 1 use per week.

  • 500 Bonus points are automatically awarded when customers place an order for more than $109.99 excluding shipping charges and any taxes which are added at checkout before completing the order.

  • Points expire after 12 months and must be used during this time or will be lost. Points cannot be transferred between customer accounts.

  • There is a 14 day 'pending period' after points are earned during which time points cannot be redeemed. 

  • Points can only be used to earn discounts off purchases, not redeemed for a monetary reward.

  • Anyone with a customer account at KILLSTAR.com is automatically enrolled.

  • Customers must be logged into their account in order to earn points.

  • Purchases / activities completed as a guest will not qualify.

  • Customers may opt out at any time by contacting us using our normal contact details. 

  • We withhold the right to amend the offer (including all rules & rewards), remove customers or withdraw this program at any time with no notice required.