Standard Delivery

USA
Orders over $150 - Free
Standard - from $10

International
Orders over $250 - Free
Standard - from $17

Australia & New Zealand
Orders over $275 - Free
Standard - from $17

Mexico
Orders over $325 - Free
Standard - from $17 

Read more about delivery

Pre-order Delivery

Products will ship in alignment with the dates advertised on the product page. Any changes will be communicated via email to the provided address during checkout. A flat shipping fee per item will be applied at checkout, in addition to any eligible shipping fees for your order: Domestic US $12.99 per item & International $29.99 per item. 

Read more about pre-orders

Package Protection

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

Extended Returns

Orders placed from 17th October 2025 until 23rd December 2025 are eligible for an extended return timeframe for store credit or exchange only.  You can return items purchased within these dates up until 31st January 2026.

Standard Returns

 As standard, you have 14 days* from the date you received it to pop it in the post and send it back to us for a refund, store credit or exchange.

When we receive it back to our warehouse we aim to process within 5-10 days from date of receipt.

Read more about returns

*Exclusions apply. Learn more about non returnable items.

Please note GIFT CARDS are non-returnable or exchangeable

COVEN products that have had their hygiene seal broken or removed are not eligible for return due to hygiene reasons. 

Read more about returns