FAQs Slideout

⟡ Have Yourself A Wicked Little Hexmas ⟡ Up To 60% Off - Shop Now

⟡ Hexmas Sale ⟡ Up To 60% Off - Shop Now

Order before 17th Dec for Christmas delivery

Extended Returns until Jan 31st

Subscribe for 10% off your first order

Order before 17th Dec for Christmas delivery

Extended Returns until Jan 31st

Subscribe for 10% off your first order

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

T&Cs apply. Learn more about payment

CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?

All our prices are in USD but you can pay in any currency.

DO YOU SHIP WORLDWIDE?

Yes.

CAN I CANCEL MY ORDER?

Yes - let us know as soon as possible via email or the contact us form.

CAN I CHANGE MY ORDER BEFORE IT'S SHIPPED?

No - orders can't be amended once placed.

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a tracking number which you can use to track your order.

HOW DO I MAKE A RETURN / EXCHANGE?

We offer 14 days return policy which you can see at killstar.com/pages/returns

HOW DO YOUR SIZES COMPARE TO OTHER BRANDS?

Our sizes are true to size and compare to standard sizes.

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Add a Little Extra Magic ✨

Xena Ankh Belt

$40

Adder Bag

$72

Broom Rider Boots [B]

$140

Wanda Harness

$45

Misty Night Maxi Dress

$100

0 Items

$0.00

Standard Delivery

USA
Orders over $150 - Free
Standard - from $10

International
Orders over $250 - Free
Standard - from $17

Australia & New Zealand
Orders over $275 - Free
Standard - from $17

Mexico
Orders over $325 - Free
Standard - from $17

Pre-order Delivery

Products will ship in alignment with the dates advertised on the product page. Any changes will be communicated via email to the provided address during checkout. A flat shipping fee per item will be applied at checkout, in addition to any eligible shipping fees for your order: Domestic US $12.99 per item & International $29.99 per item.

Package Protection

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

Extended Returns

Orders placed from 17th October 2025 until 23rd December 2025 are eligible for an extended return timeframe for store credit or exchange only. You can return items purchased within these dates up until 31st January 2026.

Standard Returns

As standard, you have 14 days* from the date you received it to pop it in the post and send it back to us for a refund, store credit or exchange.

When we receive it back to our warehouse we aim to process within 5-10 days from date of receipt.