Changed your mind? Just make sure it’s eligible for return, then send it back within 2 weeks and we’ll help with a refund or exchange. To help us make it a faster turnaround for you, include a note with the following:
- The 6-digit KILLSTAR order number
- Your email address
- A list of what you’re sending back and why
- Whether you want store credit, refund or a replacement/exchange
- If you’d rather print out a form, here it is in Word and PDF formats.
- Ensure to mark on the outside of the parcel "US RETURNED GOODS"
Return shipping is payable by the customer so the choice of carrier/shipping method is at your discretion however we would always encourage you to choose a tracked option.
Did we make a mistake? If we did, please reach out to us so we can make it right.
Here’s the address to use when you send it back:
US RETURNED GOODS
6600 BANDINI BLVD.