Please read our shipping policy carefully to understand how we handle the delivery of your orders. By placing an order with KILLSTAR, you agree to abide by our Shipping Policy. We recommend reviewing this policy before making a purchase. If you have any questions or require assistance, please don't hesitate to contact our Customer Support team.

1. Shipping Address:

All orders will be shipped to the shipping address provided by the customer during the checkout process. It is the customer's responsibility to ensure that the shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses. Any orders returned (i.e. returned to sender) due to incorrect, incomplete address or failure to collect from a designated collection point (i.e. after a missed delivery attempt) will require new shipping to be purchased before orders will be reshipped. If customers opt to cancel and request a refund, any refund will have the relevant shipping and return shipping costs deducted.

2. Shipping Timeframes:

Shipping timeframes are outlined on our website and may vary depending on the destination and the shipping method selected during checkout. We make every effort to fulfill and ship orders within the specified timeframes, but please note that shipping times may be subject to delays during peak seasons or due to unforeseen circumstances. Please note the total time from placing the order to being delivered includes a ‘Processing’ period (the time it takes for us to pick, pack and ship the order) and a ‘Shipping’ period which begins when our Shipping partners take receipt of goods, enter them into their system before delivering to you. We do everything in our power to ensure the ‘Processing’ period is within the stated time frame. ‘Shipping’ periods are subject to Shipping Carrier’s network capacities with quoted time frames being based on the typical time taken for Carriers to deliver an order via the selected service.

3. Shipping Methods:

We offer various shipping methods, including standard and expedited options. The availability of these methods may vary depending on your shipping destination, size and weight of order. You can choose your preferred shipping method during the checkout process.

4. Shipping Costs:

The shipping cost will be displayed during the checkout process for your review before you complete your purchase. Costs are calculated based on your cart weight, shipping address and order value. We offer various shipping service options which will vary based on cart weight and your shipping address. We offer free shipping to select addresses when spending over a minimum value (which excludes any digital products, pre order items, Route Package Protection, Taxes or other duties). The threshold will be displayed on site prior to checkout and within FAQs. Free shipping is required to be selected and is not automatically applied to qualifying orders: this is to ensure customers have a choice of shipping service. We withhold the right to remove the free shipping offer at any time and with no prior notice required. We may remove the free shipping offer, cancel orders or request additional payment to cover excessive shipping expenses if our cost to ship goods to you is disproportionate to the value of the order.

5. Tracking Information:

Once your order is shipped, you will receive an email notification with tracking information (if you have selected a tracked service), allowing you to monitor the progress of your shipment. Please note that it can take up to 2 business days after your order has been collected by shipping carriers for tracking information to become available.

6. Shipping Restrictions and Exclusions:

KILLSTAR reserves the right to impose shipping restrictions and exclusions based on various factors, including but not limited to:
Legal restrictions or regulations in certain countries or regions.
Incomplete or inaccurate shipping address information.
Payment issues, such as failed transactions or fraud concerns.
Unforeseen events or natural disasters that may impact shipping operations.

We may contact customers to request additional information or documentation to fulfill certain orders. In the event of an item or order being unavailable for fulfillment due to any restriction or exclusion, and where monies had already been paid for items, we will process customers a refund for these items in line with our standard refund policy and process.

7. International Shipping:

We offer international shipping to many countries. However, please be aware that customs and import regulations vary by country, and customers are responsible for any applicable customs duties, taxes, or fees imposed by their respective governments. KILLSTAR does not accept responsibility for additional fees or charges requested by authorities prior to the delivery of goods except as part of explicit legal obligations eg the payment of VAT/ GST where customers are charged as part of the product price or during the checkout process. Goods held by customs authorities are done so at the customers expense. Any orders abandoned/refused by customers due to unpaid customs charges will be liable for all costs of shipping the order back - including the original cost of the outbound shipping.

8. Shipping Partners:

We work with reputable shipping partners to ensure the safe and timely delivery of your orders. While we strive for timely deliveries, we cannot be held responsible for delays caused by our shipping partners' operational issues. Shipping can also be impacted by severe weather events which are beyond our control.