Sale Terms & Conditions - read more

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Promotional Terms & Conditions - read more


          General Terms & Conditions

          In General Access to and use of this website and mobile app and the products and services available through this website and mobile app (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

          Access to this website and mobile app is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website and mobile app is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website and mobile app.

          This website and mobile app also contains links to other website and mobile apps, which are not operated by KILLSTAR (the "Linked Sites"). KILLSTAR has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

            Privacy Policy Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this website and mobile app, you consent to the processing described therein and warrant that all data provided by you is accurate.

            KILLSTAR VIP Program This program has now ended. Read more here. This is our way of showing you our appreciation. The program was launched on 16 January 2018. Points can be earned for activities on our site, like referrals and purchases from this date above date. Activities such as order & referrals from before 16 January 2018 do not qualify. Points are awarded automatically and can be tracked via the Rewards panel. Full T&Cs can be found at https://us.killstar.com/pages/vip-t-cs

            Gift Cards These are available to purchase in a range of USD denominations. Gift Cards can only be used in the store they are purchased from ie US store Gift Cards are only accepted in the US store. Gift Cards cannot be paid for with our Buy Now Pay Later payment method. Gift Cards are issued electronically via email once an order has been completed. Gift Cards are non-returnable and non-refundable.

            Product Reviews From 1 April 2022, customers are invited to review the products they have ordered from KILLSTAR.com once the order has been fulfilled from our distribution centre(s). Invitations are sent automatically via email. Reviews are submitted online via an electronic form where a range of product attributes can be assessed and reviewed by customers. Submitting reviews is entirely optional and will not impact on your contract with us, your consumer or statutory rights. Reviews remain pending for up to 14 days while we complete our moderation process. This involves: checking reviews are inline with our terms and conditions, that the review is genuine, that the submitted content relates to the product in question, does not contain offensive language or imagery/ video content. We use a combination of automated verification software and manual (human) verification methods during this moderation process. All verified reviews are published to KILLSTAR.com and are available on relevant product pages as well as at killstar.com/pages/product-reviews. Reviews can take up to 48hrs to be published once they have been cleared as part of the verification process. The review score and star rating displayed on site for each product is a calculated aggregate of all published reviews. Pending reviews are not included or factored into the published score. For example where we have a product which has 2 published reviews, one a 5 star and one a 1 star review, the aggregated product review score (star rating) will be 3 stars. In submitting reviews customers agree to Okendo's Terms and Conditions and Privacy Policy; this includes granting us the right to non-exclusive rights to use and share the review content on our website and mobile app as well as any other owned marketing channel such a on Facebook or via email.

            Pre Orders Be the first to order our exclusive range of toys by securing your pre order before general release. Payment is made in full upon placing the pre order. Orders will ship in line with advertised product page dates. Any shipping date changes will be communicated via email. Pre order products may take up to 6 months to ship from the order date, as specified on the product page. A flat shipping fee per unit applies at checkout, exclusive of other shipping fees. Pre order items do not count towards free shipping thresholds. Free shipping eligibility based on other items in your cart does not apply to pre order shipping fees. No discounts or promotions apply to pre order products. Pre order items are limited edition but not individually numbered. Products ship from our distribution centers using standard packaging and tracked shipping services. Tracking numbers will be provided upon shipment. Buy Now Pay Later methods such as Klarna, AfterPay etc payment options are not accepted for carts containing pre order products. Gift Cards are valid for pre order purchases. Delivery addresses for pre order products cannot be modified after orders are placed. We reserve the right to cancel orders as well as the production of any pre order products for any reason. Customers have the right to cancel anytime before pre orders are fulfilled: in the event of a customer placing an order for ready to ship and pre order products, the cancellation date will be the date the pre order product is fulfilled. Standard returns policy applies. Images depicting pre order products are for illustrative purposes and show the product prototype: while we aim for the final product to match these as closely as possible, slight variations may occur due to normal production processes. Minor differences will not be deemed as flaws: we will not accept returns on the basis of minor differences outside our standard returns period. In the event of force majeure circumstances, including but not limited to natural disasters, acts of God, war, government actions, terrorism, strikes, labor disputes, supplier failures, or any other unforeseen events beyond our reasonable control that would significantly impede or render impossible the production run, we reserve the right to cancel or delay the production without any liability. Any prepaid amounts for the canceled production run will be refunded to the original payment method. These terms do not affect your statutory rights.

            Prohibitions You must not misuse this website and mobile app. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website and mobile app. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. KILLSTAR will report any such breach to the relevant law enforcement authorities and disclose your identity to them.We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website and mobile app or to your downloading of any material posted on it, or on any website and mobile app linked to it.

            Intellectual Property, Software and Content The intellectual property rights in all software and content made available to you on or through this website and mobile app remains the property of KILLSTAR or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by KILLSTAR and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website and mobile app nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by KILLSTAR or its licensors. KILLSTAR, KREEPTURES and COVEN are registered trade marks belonging to Draco Distribution Ltd (t/a KILLSTAR). No licence or consent is granted to you to use these trade marks in any way, and you agree not to use these trade marks or any trade marks which are confusingly similar without written permission of Draco Distribution Ltd (t/a KILLSTAR).

            Terms of Sale By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

            Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. Please note, we do not deliver to PO BOX addresses.

            In order to contract with KILLSTAR you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. KILLSTAR retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be KILLSTAR or may in some cases be a third party. Where a contract is made with a third party KILLSTAR is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

            Our Contract When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card and the order has been dispatched from our processing centre. KILLSTAR reserve the right to cancel an order up to the point of delivery.

            Pricing and Availability Whilst we try and ensure that all details, descriptions and prices which appear on this website and mobile app are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
            The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

            Payment Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. 

            Discount Codes Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website and mobile app. The conditions of use relating to any discount code will be specified at the time of issue. As standard, discount codes cannot be stacked on top of other promotions or offers: eg where we have a product discounted as part of a site wide sale, discount codes will not be able to used on this item until the promotion has ended. More details on discount codes.

            Cryptocurrency The US store does not accept this form of payment at this time.

            AfterPay We accept payment via AfterPay for US residents only. This can be used to purchase physical product only. Gift Cards cannot be purchased using AfterPay. Please see AfterPay's full T&C here: https://www.afterpay.com/purchase-payment-agreement 

            Klarna - In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay Later. Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

            Route In cooperation with Route we offer you Green Package Protection. This shipping insurance is a premium, optional service that can be purchased through the us.killstar.com site, at checkout. Further information and Route's Terms and Conditions can be found here.

            Promotions Discounts automatically applied to qualifying items. Where discount codes are required, this will be confirmed in our marketing materials.  Promos are not valid on previous purchases or in conjunction with other offers. Exclusions apply. We reserve the right to amend and/or withdraw this offer at any time. For any items returned that were part of a multi-buy promotion such as Buy One Get One Half Price, Buy One Get One Free, 3 for 2, or similar - the refund value of returned products will be calculated based on the promotional savings of any items not returned, and therefore may not equate to the full value of the item(s) specifically being returned.

            Orders returned to sender/refused by the receiver: Any order(s) returned to sender due to customer error / failure to collect will require new shipping to be purchased to allow the order to be re-shipped or alternatively can be refunded less the cost of initial shipping. If an order qualified for free shipping the cost of this shipping will be deducted from any refund. Customers are personally responsible for any import duty/tax that may be applied to an order outside of the US. This isn't a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned/refused by customers due these charges will be liable for all costs of shipping the order back - including the original cost of the shipping.

            Import Duties/ Fees: We do not collect or charge for duties imposed by local or national authorities; we only collect the required sales tax, detailed at the point of checkout, relevant to your shipping destination. Any import charges/duties incurred will be the responsibility of the customer(s). Draco Distribution (t/a KILLSTAR) shall not be held accountable for these charges, or offer any refund or other compensations in lieu of said charges. Please note that from 1st January 2021 all orders shipping from the UK to the EU will be subject to duty charges if the order value, inclusive of shipping costs, exceeds 150EUR. This will be applied by your local customs authority. Currency conversion rate is decided by your local customs authority on the day the goods enter your country. Note that duty is due on actual cost of shipping irrespective if you were eligible for free shipping, since it is calculated on the 'landed cost' of the order. 

            Private Use: Any goods purchased by you are supplied only for domestic and non-commercial, private use. You agree not to use the same for any commercial, business or resale purposes. In order to become an approved KILLSTAR stockist please contact merchantapps@killstar.com to request an application pack.

              These T&Cs relate to all KILLSTAR promotions, competitions and discount codes (unless otherwise stated).
              1. Only one promotion code can be used per order
              2. Maximum pre-discount spend limit of £500 applies per order
              3. Selected brand exclusions may apply
              4. A promotion code can't be used after an order has been placed.
              5. Codes issued in error may not be used, and rejected at any time.

                Disclaimer of Liability The material displayed on this website and mobile app is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law KILLSTAR and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website and mobile app or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect KILLSTAR liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

                Linking to this website and mobile app You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website and mobile app that is not owned by you. This website and mobile app must not be framed on any other site, nor may you create a link to any part of this website and mobile app other than the home page. We reserve the right to withdraw linking permission without notice.

                Disclaimer as to ownership of trade marks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website and mobile app are in no way associated, linked or affiliated with KILLSTAR and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website and mobile app are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to KILLSTAR.

                Indemnity You agree to indemnify, defend and hold harmless KILLSTAR, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website and mobile app or your breach of the Terms of Service.

                Variation KILLSTAR shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website and mobile app.

                Invalidity If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

                Complaints We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.

                Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

                Governing Law and Jurisdiction These terms and conditions are to be construed in accordance with the laws of Scotland and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Scottish courts.

                Entire Agreement The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and KILLSTAR. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of KILLSTAR.

                Ethical Sourcing Policy As a reputable and trusted business committed to offering its customers high quality products, KILLSTAR recognizes its obligation to ensure that suppliers are operating ethically.

                1. We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
                2. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
                3. Minimum age of employment
                4. Freely chosen employment
                5. Health and safety
                6. Freedom of association and the right to collective bargaining
                7. No discrimination
                8. No harsh or inhumane treatment
                9. Working hours
                10. Rates of pay
                11. Terms of employment

                  KILLSTAR will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as  KILLSTAR continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

                  KILLSTAR is a registered trademark of Draco Distribution Ltd, 3/2, 89 Hill Street, Glasgow, G3 6NZ, United Kingdom.